Service appointments

• Find out about the beauty services available 
• If you’ve requested a specific therapist, we’ll do our best to accommodate you but we can’t guarantee that person will be available.
• Some treatments (such as tinting) require us to carry out a patch test 48 hours prior to your treatment, to test for any skin reactions. Please contact the shop to check, as without a patch test we may be unable to carry out the treatment.
• The child nail paint service is for children under the age of 12, and they must be accompanied by a parent or guardian throughout the treatment. Other treatments are not usually recommended for children under the age of 16. If the treatment is available, a parent or guardian must sign a consent form, and be available throughout the treatment.
• You may be asked to remove valuables such as rings prior to beginning your treatment, but we cannot be held responsible for loss or damage to personal items; please keep them with you during your treatment.
• Please make payment in full after your treatment has taken place, except for Clarins treatments, when the cost of your treatment will be the advertised price less your deposit.
• If you have any health concerns, please raise them with the therapist before your treatment begins (or if applicable, speak to your doctor prior to booking the appointment). This includes recent surgeries, injuries or metal plates anywhere in your body. We may be unable to carry out certain treatments if you are suffering with any skin conditions, are taking certain medications, or have had recent tattoos or piercings. Please talk to us before your appointment if you think you may be affected.
• Please tell us if you’re pregnant, as with the exception of treatments specifically designed for mums-to-be, a number of treatments will be unsuitable if you’re pregnant. Due to the essential oils we use, we’re unable to carry out any treatment during your first trimester. (Restrictions do not apply to hair or nail treatments.)
• If you’re late, then your treatment may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the treatment at all and you’ll be asked to rebook your appointment for another time or day.
• Please allow at least 48 hours to cancel or amend your appointment; for changes within 24 hours of the appointment, we reserve the right not to refund any deposit you’ve paid.
  
• It may not be possible to carry out some treatments if babies or children are present owing to health and safety regulations. Please check when booking your appointment if you plan to bring a child with you.

1. The decision maker should be present for the full duration of the estimating or planning appointment. Please advise the estimator or planner of the location of any hidden wiring or pipes in the area being measured, if known.
2. Building work; please advise if you're planning any building or redecoration work on the area, as it may be necessary to delay the appointment until the work is completed. Window sills, skirting boards and flooring should be in place.
3. If you want any additional items to be measured for after making the appointment and included in your estimate, please let us know as soon as possible, so that we can ensure that the Estimator has sufficient time; call our Home Services Customer Care team on 0345 608 0850. It may not be possible for the Estimator to complete additional work if they're not informed in advance of the appointment.

1. Our Gift List advisor will spend approximately 30 minutes with you to explain the service and how to use the scanner.
2. You’ll then be free to scan products around the shop at your leisure to create your unique gift list.
3. Not all our shops have exactly the same product ranges, so please check in advance if there’s a particular item or brand you want to see. If your chosen shop doesn’t have it in stock, our advisors can also show you products online, or refer you to alternative shops which may have specific items on display.
4. View full Gift List holder Terms and Conditions here

1) Instore appointments last 60 minutes and are ideal if you’d like to have a look and feel of the items and materials in person. Virtual appointments last 30 minutes where you can speak to our stylists on a video or phone call from the comfort of your home. All appointments are free of charge with no obligation to buy.

2) When booking an appointment you'll be asked to fill out a quick questionnaire and provide information about the space, so we can understand your needs for the project. Then you’ll meet your chosen or local Home Design Stylist either virtually or in-store, depending on which appointment you book.

3) We’ll start by discussing your ideas, inspiration and requirements before agreeing next steps on the project. Your Home Design Stylist will then start work on your project, creating a bespoke design for you.

4) We’ll invite you to a presentation with your Home Design Stylist to talk through the design, which may include a mood board, floor plan and 3D-visualisation depending on the project requirements.

5) If you wish to cancel your appointment, we ask that you give us at least 48 hours notice via phone or email.

6) We’ll only visit your home if it is safe; it should not be a building site. Window sills, skirting boards and floorboards should be in place."

7) Not all our shops have exactly the same product ranges, so please check in advance if there’s a particular item or brand you want to see. If your chosen shop doesn’t have it in stock, your Home Design Stylist can show you products online or refer you to alternative shops which may have specific items on display.

1. If you’re not at your property when the designer arrives, they’ll wait for 15 minutes before moving on to the next customer. There must be a responsible adult (over 18) present at your property when the designer visits.
2. We’ll only survey your home if it is safe, and it should not be a building site. Window sills, skirting boards and floorboards should be in place.
3. The design visit is free of charge.
4. If following the design visit you decide to go ahead with the purchase of a John Lewis Fitted Bedroom, a surveyor will be sent to your home to double check the measurements and design.
5. You’ll then need to call or visit your local John Lewis & Partners shop to pay a 20% non-refundable deposit.

1. Our Fitted Kitchens installation service is available in all our shops except Trafford, Exeter, and our at Home shops.

2. During your Consultation appointment we will:

• understand how you use your kitchen and what design preferences you have (if you have articles or photos of kitchen designs and styles that you like, please bring these with you)

• show you our ranges and explain the options available

• talk you through the features of all our products to help you choose options that are perfect for you

3. At the end of the consultation appointment, we can book your Planning visit.

4. Our kitchen planner will visit your home and work with you to design a kitchen for the space available. 

1. The decision maker should be present for the full duration of the estimating appointment. Please advise the estimator of the location of any hidden wiring or pipes in the area being measured, if known. 
2. Building work; Please advise if you are planning any building or redecoration work on the area, as it may be necessary to delay the appointment until the work is completed. Skirting boards and flooring should be in place.
3. If you want to add extra areas to be measured after making the appointment,  please let us know as soon as possible, so that we can ensure the Estimator has sufficient time; call our our Home Services Customer Care team on 0345 608 0850. It may not be possible for the Estimator to complete additional measures if they're not informed in advance of the appointment.
4. Moving furniture and old flooring; we can remove furniture from the rooms to be fitted and uplift and dispose of your old floor, so please let the Estimator know if you'd like us to carry out these services. However, we cannot disconnect or reconnect electrical items including televisions, computers, burglar alarms or kitchen appliances. We're also unable to deconstruct and rebuild furniture, or move items such as ornaments or books. Please make alternative arrangements for these tasks to be carried out as needed.

1. Our All Things Baby service is available in all our shops with Nursery departments. Virtual Advice appointments are available to all customers, regardless of location and distance from a branch.
2. Our All Things Baby appointments are totally free and there is no obligation to buy.
3. The purpose of our appointments is for our Nursery Expert to give you impartial advice, enabling you to leave with a personalised shopping list for use as a guide to what you need to buy for your new baby and their nursery.
4. Not all our shops have exactly the same product ranges, so please check in advance if there’s a particular item or brand you want to see. If your chosen shop doesn’t have it in stock, our Nursery Experts can also show you products online, or refer you to alternative shops which may have specific items on display.

Our Opticians service is currently available at John Lewis & Partners Bluewater, Cardiff, Cheadle, Glasgow, Kingston, Leeds, Oxford, Oxford Street, Stratford City, Welwyn, White City Westfield.

1. If you’ve requested a specific optometrist, we’ll do our best to accommodate you but we can't guarantee that person will be available on the day.
2. Please make payment in full after your eye test.
3. If you have any health concerns you may feel are relevant, then please raise them with your optometrist at the start of your appointment.
4. If you're late, we’ll do our best to accommodate you, but we may have to ask you to re-book your appointment for another time or day.
5. There are two types of appointments, so please check the descriptions to ensure you've booked the right one as they vary in terms of timing; as your optometrist has been booked for a specific period, should you need longer then you may have to book a further appointment.
6. If you’ve indicated that you are eligible for an NHS eye test, you’ll need to bring proof of eligibility with you to your appointment.
7. If you’re 16 or under you must be accompanied to your appointment by a parent or guardian.
8. Eye tests are carried out at the discretion of the optometrist. If they believe, for any reason, that it’s not appropriate to complete your eye test at the specified time, then they’ll discuss this with you and rebook your appointment as needed.

1. Personal Styling services are available in all our shops with Womenswear departments.
2. Appointments are designed for one person only, so if you want to bring a friend who also wants to be styled, you’ll need to book multiple appointments. Otherwise, your friend will also be welcome to come along at the end of the appointment, but unfortunately we can’t accommodate them during the consultation.
3. There are 5 types of appointment, so please check the service descriptions to make sure you’ve booked the right one. They vary in terms of timing, so the stylist has been booked for you for a specific period of time; should you need longer, or more than one outfit, you may have to book a further appointment.