EasterEaster DecorationsEaster TablewareEaster EggsEaster CraftsEaster CardsGift HampersEaster Gifts for KidsEaster Gifts for AdultsTrending: Easter BunnyEaster Sweets & ChocolateEaster FoodBaking EssentialsHaberdasheryOutdoor Toys & GamesGames & PuzzlesPicnicwareTableware & CutleryEaster RoastServewareAir Fryers & GrillGifts under £20Gifts under £30Gifts under £50Gift CardsWrapping PaperWaitrose FloristGarden Furniture SetsGarden ChairsBBQsPizza OvensOutdoor LightsWomen's Holiday EditMen's Holiday EditKid's Holiday EditTravel Size BeautyLuggageSuncare & TanningEaster Crafts for KidsEaster Decorating IdeasUltimate spring tablescapeHomeware must-haves for springCosy Living Room IdeasHotel ChocolatEaster OffersShop by RoomBedsMattressesBeddingElectric BlanketsBedside TablesCurtains & BlindsKids BedroomShop allTVsSofas & ArmchairsTV StandsCoffee TablesSide TablesCeiling LightsRadios & SpeakersShop allTowelsBath & Shower MatsBathroom BinsBathroom ScalesBathroom CabinetsBathroom LightsBeauty ToolsShop allPlates & BowlsPots & PansKitchen BinsWine CabinetsCooking & MicrowavesDishwashersCoffee MachinesShop allDining TablesDining ChairsCabinets & SideboardsGlasswareRugsBar Chairs & StoolsFloor LampsShop allDesktop PCsLaptopsMonitorsPrintersComputing AccessoriesOffice DesksOffice ChairsDesk & Table LampsShop allHome & GardenShop all Home OffersCook & Dine: Up to 30% offRugs: 20% offBedding: 20% offBathroom: 20% offCushions: 20% offGarden: Up to 20% offDuvet Covers & SetsBed SheetsPillowcasesDuvetsPillowsBedspreads & ThrowsMattressesShop all BeddingBathroom AccessoriesTowelsBath & Shower MatsBathroom MirrorsBathroom CabinetsLaundry BasketsLaundry & Utility RoomCookware & BakewareTableware & CutleryDrinkware & GlasswarePots & PansFood PreparationServewareKitchen UtensilsKitchen BinsCurtains & BlindsShuttersCushions & Bean BagsCarpets & FlooringRugsThrows & BlanketsStorageWallpaperBathroom AccessoriesTowelsHome AccessoriesCandles & DiffusersWall Art & PrintsPhoto & Picture FramesMirrorsHaberdasheryGarden Furniture SetsGarden SeatingBBQsPizza OvensGarden LightingGarden AccessoriesGarden ToolsShop all GardenNew In HomeNew In GardenSleep SanctuaryExplore our Home TrendsTrending: Sky BluesEaster DecorationsEaster TablewareBedroomLiving RoomBathroomDining Room Kitchen Home OfficeKids' Bedroom GardenLaundry & Utility RoomHallwayHome GymInterest Free Credit: find out moreIdeas & InspirationHome Buying GuidesHome Design ServiceSleep AppointmentsHome InsurancePet InsuranceHome ServicesFurniture & LightsShop all Home OffersMattresses: 20% offSofas & Armchairs: 20% offLiving & Dining: 20% offGarden: Up to 20% offKids Bedroom: 20% offLighting: 15% offBedsMattressesBedside TablesChests of DrawersDressing TablesWardrobesKids' BedroomShop all SofasSofa BedsSnugglersArmchairsFootstoolsGarden FurnitureShop allCabinets & SideboardsSide TablesTV StandsCoffee TablesBookcases & ShelvingConsole TablesShop allDining TablesDining ChairsDining BenchesBar Chairs & StoolsOffice DesksOffice ChairsHome StorageCeiling LightsDesk & Table LampsFloor LampsWall LightingLamp ShadesOutdoor LightingLight BulbsShop allNew In FurnitureHome TrendsTrending: Sky BluesShop GardenNew: Easy KlixNew Home BrandsInterest Free CreditSleep SanctuaryFitted KitchensFitted BedroomsCarpetsVinyl Flooring Wood FlooringCarpet AccessoriesElectricalsShop all Electrical OffersTVs: Save up to £200Apple: Save up to £120Macbook Air : Save up to £250PS5 : Save £60Bosch : Save up to £100Shark: Save up to £100TelevisionsBest TVs under £500Soundbars & Blu-rayTV AccessoriesStreaming & CatchupSpeakers & Sound SystemsHeadphonesiPad & TabletsLaptops & MacBooksDesktop ComputersComputing AccessoriesMonitorsProjectorsPrintersGamingLaundryRefrigerationDishwashingCookingEnergy Efficient AppliancesWinter WarmersAir FryersMobile PhonesCamerasSmart & Fitness WatchesWellbeing TechnologyFitness MachinesSmart HomeHome TelephonesTop Travel GadgetsHeaters, Fans & DehumidifiersFood Processing Countertop CookingCoffee MachinesKettlesToastersVacuum CleanersBeauty Tools & DentalIroningTVs: Save up to £200Apple: Save up to £120New: MacBook Air 2024New: Dyson AirstraitTech Travel Gadgets0% Finance AvailableTrade in your old devicesNew in ElectricalsElectrical Buying GuidesWhat is Quiet Mark?Tech tipsWork from home gadgetsJoin the quiet revolutionShop all Electrical OffersEnergy Savings by YourekoPayment PlansWomenShop all Women's OffersHUSH: 20% offBarbour: 20% offNobody's Child: 20% offSweaty Betty: Up to 50% offJohn Lewis: 50% offAND/OR: 20% offNew InTrends & EditsBlazersCashmereCoats & JacketsCo-ord Sets & SuitsDressesHoliday ShopJeansJumpers & CardigansJumpsuitsLinenLoungewearMaternity ClothesModest ClothingOccasionwearPlus SizePetiteShirts & TopsShortsSkirtsSports ClothesSweatshirts & HoodiesSwimwear & BeachwearTrousers & LeggingsWedding ShopWorkwearWedding Guest DressesMidi DressesEvening DressesShop all DressesDress RentalBootsTrainers & PlimsollsShoesCourt ShoesSandalsEspadrillesPyjamas & NightwearRobes & Dressing GownsSlippersBrasKnickersSocksTightsShapewearShop all LingerieHandbagsWomen's JewelleryHats & ScarvesPursesSunglassesWatchesUmbrellasBeltsHair AccessoriesWedding Guest DressesMother of the BrideEvening DressesRace Day DressesOccasion Hats & FascinatorsGoing Out TopsGoing Out TrousersCo-ord Sets & SuitsShop all Women's OccasionwearShop all Women's WeddingTrending: Elemental BluesTrending: John Lewis Must-HavesTrending: Discovery BoutiqueExplore our BrandsExplore all our Trend EditsExplore NowMenShop all Men's OffersGANT: 20% offBarbour: 20% offJumpers & Cardigans: 30% offJohn Lewis: 30% offFjällräven: 20% offThe North Face: 20% offNew InTrends & EditsBlazersCashmereCoats & JacketsHoliday ShopJeansJumpers & CardigansLinenLoungewearPolo Shirts & Rugby ShirtsShirtsShortsSmart CasualSports ClothesSuits Sweatshirts & HoodiesSwimwearTrousersT-ShirtsWaistcoatsWedding & FormalwearTrainersShoesBootsLoafersChelsea BootsWalking BootsSandalsWellingtonsPyjamas & NightwearRobes & Dressing GownsSlippersSocksUnderwearView allBagsBeltsHatsJewelleryTies & Bow Ties SunglassesWatchesWalletsSuitsBlack SuitsBlue SuitsGrey SuitsSmart ShirtsSmart TrousersSmart ShoesSmart CasualShop all Men's Wedding & FormalwearAftershaveGrooming & SkincareTrending: John Lewis Must-HavesTrending: Discovery BoutiqueTrending: Next-Level LayeringExplore all our Trend EditsExplore all our BrandsBeautyNew: The INKEY ListNew: Sol de JaneiroCHANELCharlotte Tilbury CliniqueDIORJo Malone LondonMedik8Our BrandsShop all MakeupFoundationsLipsticksEyeshadowsTinted MoisturisersMascarasNail Polish & CareHand & Nail SetsColour CorrectorsMakeup AccessoriesWomen's PerfumeMen's AftershaveUnisex FragranceSpring FragrancePerfume Gift SetsDiscovery SetsHair MistsCandles & DiffusersSkin CareCleansersMoisturisersLip Oils & BalmsBath & BodyHand & Foot CareSun Cream & After SunFace Cleansing ToolsMen's Grooming & SkincareHair CareShampooConditionerHair TreatmentsHair Styling ProductsHair BrushesElectrical Hair & BeautyMen's AftershaveMen's Grooming & SkincareShavers, Body Groomers & Hair TrimmersMen's Gift SetsShop all WellnessSleep & RelaxEnergy & FocusRecovery & ImmunityMore Wellbeing IdeasOffersGift SetsNewTrendingLuxury BeautyVegan BeautyWellnessExclusivesThe Glow Beauty BoxLiz Earle: 15% offBaby & KidsShop all Baby & Kids OffersLEGO: 30% offGirls Accessories: 70% offBaby Essentials: 20% offCharacter Shop: 15% offToys: 30% offJohn Lewis Nursery: 20% offJohn Lewis Baby Clothing: 50% offYounger Girls (2-7 Years)Older Girls (8+ Years)Younger Boys (2-7 Years)Older Boys (8+ Years)Girls' Shoes Boys' ShoesGirls' PyjamasBoys' PyjamasGirls' AccessoriesBoys' AccessoriesGirls' Underwear & SocksBoys' Underwear & SocksSchool UniformParty & OccasionwearHoliday ShopSportswearShop all Girls' ClothesShop all Boys' ClothesBaby ClothesBaby Girls' ClothesBaby Boys' ClothesNewbornToddlerSleepsuitsMultipacksAccessoriesParty & OccasionwearShop all Baby ClothesShop all ToysBaby ToysGames & PuzzlesSensory ToysCharacter ShopGifts for BabiesGifts for KidsEaster Gifts for KidsTrending: Easter BunnyOutdoor ToysCar SeatsPushchairs & StrollersTravel Systems & BundlesPushchair AccessoriesBaby CarriersTravel CotsTravel EssentialsShop all Buggies & TravelBaby BeddingCots & CotbedsCribs & Moses BasketsSleeping AccessoriesBaby Proofing & HealthcareNursery FurnitureKids' BedroomBaby BathingBaby ChangingWeaning & HighchairsBottles & MachinesBreastfeedingShop all Bathing & ChangingShop all Feeding & WeaningSale & OffersKids' BoutiqueHoliday ShopFamily Days InBabies' First Week at HomeKids Clothing Rental: thelittleloopBaby & Kids' BrandsExplore all our Trend EditsBaby & Nursery AdviceNew Baby ChecklistBuying GuidesShoe Fitting ServiceFirst Shoes Guide5 ways to upcycle old baby clothesSport & TravelShop all Sport & Travel OffersTravel & Luggage: 20% offUnder Armour: 20% offSweaty Betty: Up to 50% offThe North Face: 20% offRonhill: 20% off Haglöfs: 20% offWomen's Sports ClothingMen's Sports ClothingWomen's Sports TrainersMen's Sports TrainersHome Gym EquipmentSports EquipmentBikesTreadmillsExercise BikesCross TrainersWeightsSmart & Fitness WatchesSports HeadphonesGym, Training & FitnessCyclingRunningSwimmingYoga & PilatesGolfWalking & HikingTennisSkiingSports RecoverySuitcasesCabin CasesHoldalls & Weekend BagsHoliday ShopBackpacksTravel AccessoriesCampingOutdoors & AdventureHaberdasheryGames & PuzzlesCraftsStationeryBooksSewing Machines Wool & YarnArt SuppliesadidasPelotonBerghausBromptonBullpadelSweaty BettyTherabodyThe North FaceUnder ArmourRoxyExplore our BrandsWellbeingSports & Travel Sale & OffersExplore our Sports BrandsSki Wear RentalBuying the best running gearBuying home gym equipmentBest fitness trackersPeloton Buying GuideGiftsAll Gifting & Seasonal OffersGifts for HerGifts for HimGifts for EveryoneGifts for KidsGifts for Teenage GirlsGifts for Teenage BoysGifts for CouplesGifts for BabiesGifts for GrandparentsGifts for PetsGifts under £20Gifts under £30Gifts under £50Gift CardsWellbeing GiftsGifting CollectionsUnusual GiftsLuxury GiftsNovelty GiftsGifts for Home LoversWedding GiftsWaitrose FloristAll Gift Food & DrinkHampersAlcoholTea & Hot ChocolateChocolateSweets & FudgeEaster FoodEasterEidBirthdayWeddingThank YouEngagementBaby ShowerNew BabyChristeningAnniversaryBeauty & Fragrance SetsPampering & RelaxationCandles & Diffusers ToysJewelleryMen's SocksPersonalised GiftsGift ExperiencesHaberdasheryGames & PuzzlesCraftsStationeryBooksGifts for TechiesGifts for Music LoversGifts for Sporty TypesGifts for GardenersGifts for LEGO loversBirthday CardsGreeting CardsWrapping PaperNotecards & InvitationsParty Decorations & AccessoriesSale & OffersElectricals WomenswearMenswearBeauty & FragranceHome & FurnitureBaby & KidsSport & TravelNurseryToysShop all Electrical OffersTVs: Save up to £200Apple: Save up to £120PS5: Save £60Macbook Air : Save up to £250Bosch : Save up to £100Shark: Save up to £100Cook & Dine: Up to 30% offMattresses: 20% offRugs: 20% offSofas: 20% offGarden: Up to 20% offBathroom: 20% offLighting: 15% offShop all Women's OffersHUSH: 20% offBarbour: 20% offNobody's Child: 20% offSweaty Betty: Up to 50 % offJohn Lewis: 50% offAND/OR: 20% offDressesShop all Men's OffersJohn Lewis: 30% offBarbour: 20% offGANT: 20% offKnitwear: 30% offLevi's: 20% offSELECTED HOMME: 20% offT-ShirtsShop all Baby & Kids OffersToys: 30% offLEGO: 20% offBaby Bedding & Blankets: 20% offNursery: 20% offGirlswearBoyswearTravel & Luggage: 20% offThe North Face: 20% offRonhill: 20% off Under Armour: 20% offSweaty Betty: Up to 50% offHaglöfs: 20% offSports Equipment

Security & privacy

Staying safe online

We want you to feel safe as part of our online community. So we've put together some information to help you avoid malicious activity such as phishing and online scams – keeping you in control and keeping your sensitive information safe.

What is phishing?

Phishing is the practice of tricking someone into handing over their personal information. For example, you may have received some emails or texts that look like they’re from us, but they aren’t. Or perhaps you’ve seen a (fake) social media post offering John Lewis deals that are too good to be true. Unfortunately, this happens to a lot of trusted institutions, with fraudsters looking to trick you into giving away sensitive information. The following advice will help keep you safe.

We'll never ask you to provide payment information or your account login details via email. If we do need to take payment, we’ll only do so by phone once you’ve passed our security checks. 


Sender

If you don’t recognise the sender, don’t open the email. Be especially wary of potentially malicious emails in your spam folder.

Urgency

Does the sender want you to act fast to avoid “missing out”? Never be hurried into making an online transaction or sharing confidential information until you know for sure that it’s legitimate.

Spelling

Are there mistakes – in the email address, subject line, email content or website address? This is often a sign that it’s fake. 

Links and attachments

Don’t click on links or attachments in unsolicited emails.
Remember, if it looks too good to be true, it very often is. Legitimate emails will end in:

• johnlewis.com
• johnlewis.co.uk
• eml.johnlewis.com

But a phishing email will differ. This could be a change in spelling, wording or format, such as:

• johnlewispartners.com
• johnlewispartnerships.com
• jlpartners@gmail.com
• john1ewis.co.uk

Website

Our website URLs will always contain johnlewis.com or johnlewisfinance.com. For example, our customer support information can be found at www.johnlewis.com/customer-services

If you hover your cursor over the URL in an email from us and it doesn’t look like that, then it’s not legitimate. We don’t operate any separate “discount” websites.

Social media

You might see an offer or competition on social media that looks like it’s from us. Apart from being too good to be true a lot of the time, the way you’ll know a Facebook or Instagram post is genuine is if you see a little blue symbol with a tick next to our name. If it doesn’t have that, it’s fake.

Blue tick instagram

Phone

Don’t give out any personal information over the phone before you’ve verified who you’re speaking to. If in doubt, you can always call our customer services team back using the registered number from our contact us page, or tap the link in our app. You can also check with them if an email you’ve received is authentic or not.

Your password

Remembering multiple passwords can be tricky, but setting effective and secure passwords is vital to help prevent fraudulent activity. Here are our top tips when setting a password:

• Avoid using the same password for all of your online accounts. That’ll mean they can’t all be fraudulently accessed at once. Multiple passwords keep you safer.

• For guidance on creating a strong password visit the National Cyber Security Centre.

• Consider using a reputable password manager application where you can manage all your unique passwords in one place.

Your privacy

We're committed to your privacy, and we've recently updated our privacy policy. Read our full Privacy Notice.

Cookies on your computer

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

Find out more about cookies and banner advertising, why and how we use them, and how to manage them.

Your payment security

We maintain the highest levels of security on johnlewis.com – and take the privacy and security of your payment and personal details very seriously.

• Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

• You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.johnlewis.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

• Only connect to secure wireless networks that you trust.

• Our checkout process uses Verified by Visa, Mastercard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.

• To use these services, you must first register with the bank or other organisation that issued your card.

Click on the images below to find out more:


Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password when you make a purchase that requires authorisation.

Please note:

Your Verified by Visa, Mastercard® SecureCode™ or American Express SafeKey SM password is different from your johnlewis.com account password. We don't have access to card issuer passwords.

Using WiFi in public places

Using an unsecured network in a public place can be risky because unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

Secure free WiFi is available in our shops.

Want to know more?

For more information, the National Cyber Security Centre website is a great resource. Here you’ll find further advice and guidance on what to look out for, how to protect yourself from online fraud, and how to report suspicious emails and websites.  

If you believe you’re the victim of a fraud or cyber-enabled crime, please report it to Action Fraud.  If this crime involves your banking information, contact your bank fraud team by dialling 159 – a service operated by Stop Scams UK