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Contact us

If your query is about your order, you can check your order status here.

If you're experiencing difficulties placing an order, please email us with details of the problem, or call us and we'll try to resolve it as quickly as possible.

03456 049 049 (UK)

+44 (0)1698 54 54 54 (International)

7am - midnight, 7 days a week
(Call charges vary according to service provider)

Email us

Complete our online form to send an email to our Customer Service team.

Select johnlewis.com or the appropriate shop from the dropdown menu. If it's a website query, it's really helpful if you copy and paste any relevant links into your email.

We aim to respond within 24 hours of receiving your email.

John Lewis Technical Support line

For after sales queries on an electrical or technology product:

Call 03301 230 106

  • Monday - Friday 8am - 9pm
  • Saturdays 8am - 8pm
  • Sundays 10am - 6pm

(Call charges vary according to service provider)

Please have your model number available.

You can also email technicalsupport@johnlewis.com

Write to us

Customer Services
Selectapost 57
S97 3GL

Fax no: 03456 049 050
(Call charges vary according to service provider)

Contacting our shops

For any questions about a purchase you've made in one of our shops, please contact your nearest John Lewis.

If you have any cause for comment or complaint whilst you're visiting a John Lewis shop, please speak to one of our Partners there and then so that we can resolve matters as quickly as possible.

If you'd prefer to email the shop with a complaint, comment, or any kind of enquiry, please use this online form.

my John Lewis

Call 03456 100 312 during the times below with any queries concerning your my John Lewis card:

  • Monday - Friday 8am - 9pm
  • Saturday 8am - 8pm
  • Sunday 9am - 6pm

(Call charges vary according to service provider)

Gift List

You can email us at giftlist @johnlewis.co.uk, or call our Guest line on 0345 602 5323

  • Monday - Friday 8am - 8pm
  • Saturday 8am - 6.30pm
  • Sunday 10am - 5pm


Partnership Card

  • Call our Partnership Card services on 0345 300 3833 - 24 hours a day, 7 days a week. (Call charges may vary)
  • Textphone (for the hard of hearing) 0121 265 3051 24 hours a day, 7 days a week.