WHAT IS YOUR COOKIE POLICY?
To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of our website by using them.
WHICH COOKIES DO YOU USE AND WHY?
Here is a list of the cookies we use and why, some may collect personal data.
johnlewis.com development
| Name of cookie | Why we use them | Expiry | Classification |
| x-shopper-id cached_basket 1JL_CHECKOUT_USER client_token recognisedUser storeProfileId DYN_USER_CONFIRM DYN_USER_ID akacd_rapt selectedCountry selectedCurrency cookieUsageAcknowledged application_cookie checkout_session jl_cutover_gcp JL_SESSION_CONFIRM JLCookiePopup JSESSIONID LBNSC_ID userGreeting jlmyaccount sessions authn returnIntent ageAuthorization jl_cutover_20172_n jl_cutover_20164_n jl_cutover_20171_n eligible_for_1jl_checkout sessionId m2mCurtainChoices m2mRollerBlindChoices controlGroup recentlyViewedBrands recentlyViewedCategories recentlyViewedItems recentSearchTerms shopperId categorySortPreferences customerStatus journey_variants lastViewedProductId lastViewedOrderNumbers akacd_JLGCC |
We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained. |
The longest lasting cookie expires 10 years after your last visit to the website, others last between 1 day and 2 years and 28 days or when you close your browser |
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| jltrdinqid | Enables trade-in features on the John Lewis website once a trade-in has been added to the basket. | 30d to align with cached_basket cookie | Essential |
| recsDepartmentFillter | this cookie is used to help us remember your preference for which department of recommendations you would prefer to see | 45 days expiry |
Adobe Analytics
| Name of cookie | Why we use it | Expiry |
s_vi |
These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. |
The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser. |
Bazaarvoice
| Name of cookie | Why we use it | Expiry |
BVBRANDID |
Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit. Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network. Cookies retain the state of display across pages and/or reloads to enable consistent user experience.
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The longest lasting cookie expires 1 year after your last visit to the website. Others are deleted 30 minutes later and also when you close your browser |
BookingBug
| Name of cookie | Why we use it | Expiry |
| bbsidJLEWIS |
Online booking form cookie for an in-store service appointment or consultation |
The cookie expires 30 minutes after your last visit to the website. |
Content Square
| Name of cookie | Why we use it | Expiry |
|
Contentsquare is using cookies for analytics purposes. |
The longest lasting cookie expires 13 months after your last visit to the website or when you close your browser |
Dynamic Yield
| Name of cookie | Why we use it | Expiry |
_dyid _dyid_server _dy_lu_ses _dy_ses_load_seq _dy_soct _dy_c_exps dy_c_att_exps _dy_csc_ses _dy_toffset _dyus_9878441 _dyrc _dyfs _dycmc _dyjsession _dy_cs_storage_items _dy_df_geo _dy_geo _dy_svar_9878441 _dyaud_sess _dyuss_9878441 _dynuss_9878441 _dycnst
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We use these cookies to personalise content and make recommendations of products that we think might be of interest to you, based on what you and other customers have viewed, added to basket, and purchased on johnlewis.com | The longest lasting cookie expires 1 year from the date it was created |
Dressipi
| Name of cookie | Why we use it | Expiry |
dressipi_jwt
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This cookie is used to keep track of the pages you are visiting. This information is used by Dressipi to present personalised recommendations and outfits. | 90 days |
| _pantheon2-dressipi_session | Stores temporary data such as error messages relating to Dressipi services | session |
| remember_user_token | This cookie is used to keep track of the pages you are visiting. This information is used by Dressipi to present personalised recommendations and outfits. | 2 years |
| dressipi_status | Saves your completion status (not started, started, complete) of Dressipi's Personal Style Edit quiz | 2 years |
| last_login | Saves the time of your last login to Dressipi's Personal Style Edit | 2 years |
| dressipi_dnt | If set, indicates you have opted out of all Dressipi tracking | 20 years |
Ensighten (TagMan)
| Name of cookie | Why we use it | Expiry |
ENS_AES ens_rr_click_details |
This Tag management marketing data platform is used to manage the complexities of web analytics, e-commerce data and e-privacy across John Lewis site. These cookies are executed by Ensighten to enable us to manage analytics tracking and carry out marketing initiatives. | The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year or when you close your browser |
| ensCitrusAttributionId | Unique id stored in a cookie generated by Ensighten, for the purposes of attributing adverts viewed by the customer, to any subsequent orders they may place as a result of those ads. | 12 months |
Google Analytics by Dressipi
| Name of cookie | Why we use it | Expiry |
_gid |
Dressipi (fashion personalisation tool) use Google Analytics for tracking and reporting of the usage of their tool |
The longest lasting cookie expires 2 years, 1 day after your last visit to the website or when you close your browser |
Glassbox
| Name of cookie | Why we use it | Expiry |
_cls_s _cls_v |
Glassbox is a service which provides session replays, advanced website heat maps, conversion funnels and form analytics to help us make our website more usable for you. |
The longest lasting cookie expires 1 year after your last visit to the website |
Likewize
| Name of cookie | Why we use it | Expiry | Classification |
| GoogleAnalyticOnOff | This cookie is used to enable or disable Google Analyticaltrack history. | 30 Days | Analytics |
| AcceptCookieOnOff | Strictly Necessary cookie to log user selection to cookie policy. The information generated cannot identify you as an individual. | Session | Essential |
| ASP.NET_SessionId | This cookie is used to distinguish unique users byassigning a randomly generated number as a clientidentifier. | Session | Functional |
| _ga | This cookie name is asssociated with Google UniversalAnalytics - which is a significant update to Google's morecommonly used analytics service. This cookie is used todistinguish unique users by assigning a randomlygenerated number as a client identifier. It is included ineach page request in a site and used to calculate visitor,session and campaign data for the sites analytics reports.By default it is set to expire after 2 years, although this iscustomisable by website owners. | 2 years | Analytics |
| _gid | It stores and updates a unique value for each pagevisited. | 1 day | Analytics |
| _gat | This is a pattern type cookie set by Google Analytics,where the pattern element on the name contains theunique identity number of the account or website itrelates to. It is a variation of the _gat cookie which isused to limit the amount of data recorded by Google onhigh traffic volume websites. | a few seconds | Analytics |
| visid_incap_ | Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months. | 12 months | Essential |
| incap_ses_ | Incapsula DDoS Protection and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit).Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie) | Session | Functional |
| __RequestVerificationToken | This cookie is used to secure data transfer | Session | Essential |
| nlbi_* | These cookies are placed to ensure that user interactions with the website are sent to the the correct server. The information generated cannot identify you as an individual. | Session | Essential |
| ___utmvc | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and thepages visited in an anonymous form. | Session | Analytics |
maru/edr
| Name of cookie | Why we use it | Expiry |
__cfduid |
In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently. |
The longest lasting cookie expires 2 years after your last visit to the website, 1 year after your last visit to the website or when you close your browser |
Monetate
| Name of cookie | Why we use it | Expiry | Classification |
| mt.v | Stores a visitor's Monetate ID (MID) - Used to look up historical behavioral data for that visitor for targets & also can be used to map visitors back to | 5 years | Essential |
Qubit
| Name of cookie | Why we use it | Expiry |
_qubitTracker qb_permanent qb_session qb_generic qb_persist_test |
We use these cookies to personalise content and make recommendations of products that we think might be of interest to you, based on what you and other customers have viewed, added to basket, and purchased on johnlewis.com | The longest lasting cookie expires 1 year from the date it was created |
Rich Relevance
| Name of cookie | Why we use it | Expiry |
ca |
|
The longest lasting cookie expires 2 years after your last visit to the website, 1 year, 30 minutes after your last visit to the website or when you close your browser |
Salesforce Live Agent
| Name of cookie | Why we use it | Expiry |
| liveagent_oref liveagent_ptid liveagent_vc liveagent_sid |
Live Agent, part of Salesforce Service Cloud, lets service organisations connect with customers or website visitors in real time through a web-based, text-only live chat. |
The longest lasting cookie expires 10 years after your last visit to the website or when you close your browser |
Unexpected Guest Experience
| Name of cookie | Why we use it | Expiry |
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Our Unexpected Guest (My JL Only) Experience use Google Analytics for tracking and reporting of the usage of our tool |
The longest-lasting cookie expires 2 years, 1 day after your last visit to the website or when you close your browser |
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