The frames of all John Lewis & Partners sofas, armchairs and sofa beds come with a 15-year guarantee included, from the date of delivery. This guarantee period is effective for John Lewis & Partners upholstery bought from 1 November 2018 (previous guarantee of 10 years applies to upholstery bought between 1 March 2016 and 31 October 2018).

Your guarantee covers you against faults to the frame of the sofa, armchair or sofa bed, including:

• Loose joints
• Timber breakage
• Spring rails breakage

If you need to make a claim, please call our Customer Service team on 0345 600 2389, 7am - 11pm, 7 days a week.

When claiming:

• Proof of purchase is required
• Your guarantee provides a repair service should your frame fail during the guarantee period
• We reserve the right to use alternative, similar materials, where the original is no longer available
• If fabric needs to be replaced due to a frame repair, this may not be exactly the same as the original fabric, but we will try to find the closest available current fabric
• If your product cannot be repaired, we will replace it with the same model or, if this is no longer available, substitute an equivalent specification or value

• If the timber has been subject to adverse moisture
• If there is evidence of product abuse, misuse or use in a non-domestic environment
• If the product has not been properly maintained in accordance with care instructions
• If the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary product
• If the product has been exported outside of Great Britain and Northern Ireland