We offer guarantees on John Lewis & Partners bedding products:

• 5 years on all natural feather and down duvets and pillows
• 2 years on all synthetic duvets, pillows, mattress protectors and toppers (except for 1 year on The Basics collection)

• Case stitching coming apart
• Popper breakage
• Faulty workmanship during manufacture, such as holes or fabric flaws, feather/down escaping from the product, migration or clumping of filling

If you need to make a claim and you bought your product online, please call our Customer Service team on 03456 049 049, 7am - 11pm, 7 days a week. If you've purchased your item in one of our shops, please call the relevant shop.

• Proof of purchase is required
• Some of our products may qualify for a repair service should they fail during the guarantee period
• We reserve the right to use alternative, similar materials, where the original is no longer available, but cloth cannot always be matched to the original
• If your product cannot be repaired or we’re unable to offer a repair service, we will replace it with the same one or, if no longer available, substitute an equivalent specification or value towards the purchase of a new product at our discretion
• Please adhere to washing and care instructions, otherwise you won’t be protected under the terms of this guarantee

• Damage caused by abuse or unexpected wear and tear
• If there’s evidence of product abuse, misuse or use other than domestic by you or family
• If animals have been allowed to sleep or walk on the product
• Unsanitary duvets, pillows, mattress protectors or toppers
• If you’ve bought a whole matching range of duvet, pillow, topper and/or protection, then only the faulty item will be covered
• Discolouration of foam
• Services for goods bought and used outside the UK, the Isle of Man and the Channel Islands
• Accidental damage; you may find that this type of damage is covered by your household contents insurance policy
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
• Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions
• Deliberate damage or neglect of the insured product