7-day curtains & blinds guarantees
We offer a 3-year guarantee on all made to measure furnishings produced by Partners in our Lancashire textiles factory.
We make all orders to your specifications and can only accept returns in the unlikely event of a fault with the product. We’re sorry that it’s not possible to amend or cancel your order once it’s submitted.
Your guarantee covers you against:
- Component failure of working mechanisms where applicable
- Defects caused by manufacturing error, or failure to meet our quality commitment
- Products supplied with fabric flaws
Your guarantee won't cover:
- Damage caused by unexpected wear and tear
- If there is evidence of product abuse or misuse
- Any alterations not made by us
- Long term exposure to atmospheric conditions such as damp or excessive heat
- Curtains or blinds fitted in a non-domestic environment
- Accidental damage (you may find that this type of damage is covered by your household contents insurance policy)
Claiming on your guarantee
Please have your order number to hand if possible.
- If you ordered your curtains or blinds online, please call our Customer Service team on 03456 049 049
- If you ordered them in-store using your own measurements, contact the shop where you placed your order
- If you used the at-home estimating and fitting service, please email
jl.furnishings@johnlewis.co.uk or call 03456 080 850