All large appliances have a minimum 2-year guarantee at no extra cost. Large electrical appliances include the following ranges of products: washing machines, tumble dryers, washer dryers, dishwashers, fridges, freezers, fridge freezers and cookers (excludes freestanding microwaves). John Lewis & Partners own brand large appliances include a 3-year guarantee at no extra cost.

Our guarantee provides a repair service delivered by authorised service technicians. This is available to you in the event of a breakdown of any functioning part of your product during the guarantee period. The guarantee details for your products are outlined below.

Should your product develop an issue, you can look to find a solution using our troubleshooting guide or the manufacturer’s handbook.

If you cannot find a solution, you can call our technical support team. Call 0330 123 0106, 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays (call charges will depend on your telephone provider).

Have your model number, order number and date of purchase to hand when you call. You’ll find all of this information on your original receipt - this acts as your guarantee, so please make sure you keep it safe.

In some cases you may also be asked for the product’s serial number. We’ll help you find it when you call.

If we can't repair your product, we'll replace it with the same model, or a model with an equivalent specification, in a small number of cases this may be a manufacturer approved refurbished or a remanufactured unit. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value refunded on a John Lewis E-gift card. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome.

• Accidental damage – For example if your product has been dropped. You may find that this type of damage is covered by your household contents insurance policy, or if you have purchased our additional Protect Plus coverage for your product.
• Repair costs caused by external factors, fire, theft, and weather (including lightning damage).
• Repair costs caused by the failure to follow the manufacturer's general care, maintenance instructions and installation guidelines.
• Failure due to an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
• Consumables such as batteries, fuses, light bulbs, door-seals and other consumables.
• If the product has been used commercially or for business purposes.
• Cosmetic damage such as scratches, dents, corrosion or colour, where the function of the product is unaffected.
• Unblocking drainage channels in refrigeration equipment.
• Frozen food loss as a result of the product breaking down.
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
• Any costs relating to the servicing, inspecting or cleaning of the product.
• Deliberate damage or neglect of the product.
• 3rd party applications – Certain smart devices can run 3rd party applications, these 3rd party content providers may alter, remove or stop supporting these apps at any time, and therefore we cannot guarantee an app's availability.
• Services for goods bought and used outside of the UK, the Isle of Man and the Channel Islands.

The John Lewis Guarantee provides rights separate to the rights provided by the Consumer Rights Act 2015 with regard to the quality of the goods that you receive or the services that are provided. You have the right to choose whether to claim service under the John Lewis Guarantee or under their consumer statutory rights, which are unaffected by this guarantee.