How and when we refund you when you make a return
When returning your item, the way you originally paid will determine how we refund you.
For returns, including returning via Waitrose & Partners, we'll process your refund once the item comes back into our warehouse. It can take up to 14 days (usually sooner) for the refund to appear in your bank account, but we'll keep you informed at each stage of our process.
Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
If you're returning your item(s) directly to a John Lewis & Partners shop, please take the card with you that you used to make the purchase.
PayPal
If you paid online using PayPal and return your item to a John Lewis & Partners shop, we can refund your PayPal account straight away. Please make sure you have your order confirmation or delivery note with you.
If you send your item back to us via a Waitrose & Partners shop, by courier, Royal Mail or Collect+, we'll process a refund to your PayPal account once we receive your return.
Apple pay
If you paid online using Apple Pay and return your item to a John Lewis & Partners shop, we can refund your Apple Pay account straight away. Please make sure you have your order confirmation or delivery note with you as well as your device account number from your Wallet & Apple Pay.
If you send your item back to us via a Waitrose & Partners shop, by courier, Royal Mail or Collect+, we'll process a refund to your Apple Pay account once we receive your return.
Google Pay
If you paid online using Google Pay and return your item to a John Lewis & Partners shop, we can refund your Google Pay account straight away. Please make sure you have your order confirmation or delivery note with you as well as your device account number from your Wallet & Google Pay.
If you send your item back to us via a Waitrose & Partners shop, by courier, Royal Mail or Collect+, we'll process a refund to your Google Pay account once we receive your return.
Interest Free Credit
Find out more here about returning an order paid for using Interest Free Credit.
Gift cards & gift vouchers
If you purchased online with a gift card or voucher, we’ll email you an e-gift card for the refund amount.
Cash
If you paid by cash in store, we'll refund you in cash if you have your receipt. This doesn't affect your statutory rights.
Returning a gift
Return your gift in store using the gift receipt or despatch note, and we'll refund you with a gift card. You also have the option to exchange the item if you prefer.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please ensure you have a receipt, despatch note or order confirmation.